Returns & Exchanges

Returns & Exchange Policy

At Nivoura, your trust and satisfaction mean everything to us. Please read our policy carefully before placing your order.

❌ No Returns or Exchanges As Nivoura Luxury Hair Oil is a 100% organic, natural personal-care product, we do not accept returns or exchanges once an order has been delivered. This policy is in place strictly for hygiene, safety, and quality assurance reasons, as is standard for opened personal-care and cosmetic products.

We encourage all customers to review the product description, ingredients, and usage instructions carefully before placing an order.

✅ Exception — Damaged or Incorrect Orders While we don't offer general returns or exchanges, we stand behind the quality of what we ship. If you receive:

• A damaged or leaking bottle, or
• The wrong product

please email us at nivourabynoor@gmail.com within 24 hours of delivery, along with your order number and a clear photo or video of the product received. Our team will review your case and arrange a suitable resolution.

📧 Need Help? For any concerns about your order, contact us anytime at nivourabynoor@gmail.com — we're happy to assist.

Thank you for choosing Nivoura and trusting us with your hair care journey.